Returns & Exchange Policy
All sales are final.
Exchange is applicable only in cases where an incorrect size or wrong product has been dispatched due to an error on our part. To be eligible for an exchange, the request must be raised within 5 days of delivery, with the original packaging and tags intact, and the product unused and unwashed.
No exchange in case of jewellery — see the Jewellery section below for the applicable process.
How to Request an Exchange
To start an exchange, contact us at:
Phone: 9831413317 Email: lalieaudy@gmail.com Monday to Saturday, 2pm – 5pm
Please mention your order number in the subject line of your email to help us process your request quickly. Once your exchange request is raised and approved, we'll confirm next steps for sending the item back.
- Please ensure the returned item is packed securely to prevent loss or damage in transit.
- Once we receive the item, our team will carry out a quality check before finalising the exchange.
Jewellery
Exchange for jewellery is available only for genuine issues such as a manufacturing defect or wrong delivery. To raise any such issue, you must share an uncut, unedited 360° video of the parcel being opened — from the sealed package through to inspecting the product. The defect must be clearly visible within that single video. No claims will be entertained without it. This applies to all jewellery items.
Non-Exchangeable Items
The following cannot be returned, exchanged, or cancelled:
- Customised or personalised items (special orders)
- Items purchased on discount or during a sale
- Sarees ordered with fall and picot, or dhotis ordered with starch and pleat or stitching
- Gift cards
- Any item gifted by Lalieaudy
- Products purchased prior to a sale cannot be exchanged during the sale period
Damages and Issues
Please inspect your order upon receiving it and contact us immediately if an item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
International Orders
International orders are not eligible for return or exchange, except as outlined above.
- To cancel an order, please do so before it ships — you'll receive a coupon code for the full amount.
- If a shipment is refused due to unpaid customs duty and is not collected from the shipping agency, no refund will be issued.
General Terms & Conditions
- Products purchased prior to a sale cannot be exchanged during the sale period.
- Please inspect your delivery and confirm it hasn't been tampered with before signing for it.
- If a package is damaged, retain the original packaging, price tags, and invoice for our team to review, and write "Received Damaged" on the delivery receipt when signing off with the courier.
